From quality circles to total quality

Françoise Chevalier ()
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Françoise Chevalier: GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC - HEC Paris - Ecole des Hautes Etudes Commerciales - CNRS - Centre National de la Recherche Scientifique

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Abstract: Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line? Should quality circles be discontinued? Are they a means of zeroing in on total quality and, if so, how can the circles become fully integrated and contribute to instituting total quality? These issues are examined.

Keywords: FRANCE; QUALITY ASSURANCE; QUALITY CIRCLES; TQM (search for similar items in EconPapers)
Date: 1991
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Published in International Journal of Quality and Reliability Management, 1991, vol. 8, n° 4, pp. 9-24. ⟨10.1108/02656719110006349⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00676062

DOI: 10.1108/02656719110006349

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