Le storytelling: un outil de gestion des connaissances

Bernard Fallery () and Carole Marti
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Bernard Fallery: Systèmes d'information - MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Carole Marti: Systèmes d'information - MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School

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Abstract: In this article, the research carried out in a French Regional Chamber of Trade and Crafts is described. Our work consisted of establishing an interactive portal collecting stories about the experiences of craftsmen using ICT. A study of the different knowledge management models allowed us to determine the characteristics necessary for the construction of such a portal, and we present the tool that we have developed and implemented. Then, we analysed the sharing and re-use processes by experimenting with 48 cases allowed us to verify three scenarios.

Keywords: knowledge; share; reuse; Storytelling; narration; histoires; connaissances; partage; réutilisation (search for similar items in EconPapers)
Date: 2007
Note: View the original document on HAL open archive server: https://hal.science/hal-00773697v1
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Published in Systèmes d'Information et Management, 2007, 11 (4)

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00773697

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