An advanced queueing model to analyze appointment-driven service systems

Stefan Creemers and M. Lambrecht

Post-Print from HAL

Abstract: Many service systems are appointment-driven. In such systems, customers make an appointment and join an external queue (also referred to as the "waiting list"). At the appointed date, the customer arrives at the service facility and receives service. Important measures of interest include the size of the waiting list as well as the time spent in the waiting list. We develop a model to assess these performance measures. The model may be used to support strategic decisions concerning server capacity (e.g. how often should a server be online, how many customers should be served during each service session, etc.). The model is a vacation model that uses efficient algorithms and matrix analytical techniques to obtain waiting list performance measures

Date: 2009
References: Add references at CitEc
Citations: View citations in EconPapers (6)

Published in Computers and Operations Research, 2009, 36 (10), pp.2773-2785. ⟨10.1016/j.cor.2008.12.008⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00800200

DOI: 10.1016/j.cor.2008.12.008

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().