Towards a dialectical approach for conversational agents in selling situations

Sameh Abdel-Naby, Bruno Beaufils () and Maxime Morge ()
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Sameh Abdel-Naby: LIFL - Laboratoire d'Informatique Fondamentale de Lille - Université de Lille, Sciences et Technologies - Inria - Institut National de Recherche en Informatique et en Automatique - Université de Lille, Sciences Humaines et Sociales - CNRS - Centre National de la Recherche Scientifique, SMAC - Systèmes Multi-Agents et Comportements - CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, DISI - Department of Information Engineering and Computer Science - UNITN - Università degli Studi di Trento = University of Trento, DISI - Dipartimento di Ingegneria e Scienza dell'Informazione - UNITN - Università degli Studi di Trento = University of Trento
Bruno Beaufils: LIFL - Laboratoire d'Informatique Fondamentale de Lille - Université de Lille, Sciences et Technologies - Inria - Institut National de Recherche en Informatique et en Automatique - Université de Lille, Sciences Humaines et Sociales - CNRS - Centre National de la Recherche Scientifique, SMAC - Systèmes Multi-Agents et Comportements - CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Maxime Morge: LIFL - Laboratoire d'Informatique Fondamentale de Lille - Université de Lille, Sciences et Technologies - Inria - Institut National de Recherche en Informatique et en Automatique - Université de Lille, Sciences Humaines et Sociales - CNRS - Centre National de la Recherche Scientifique, SMAC - Systèmes Multi-Agents et Comportements - CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, Dipartimento di Informatica [Pisa] - UniPi - University of Pisa [Italy] = Università di Pisa [Italia] = Université de Pise [Italie], DI - Dipartimento di Informatica [Pisa] - UniPi - University of Pisa [Italy] = Università di Pisa [Italia] = Université de Pise [Italie]

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Abstract: The use of virtual agents to intelligently interface with online customers of e-commerce businesses is remarkably increasing. Most of these virtual agents are designed to assist online customers while searching for information related to a specific product or service, while few agents are intended for promoting and selling a product or a service. Within the later type, our aim is to provide proactive agents that recommend a specific item and justify this recommendation to a customer based on his purchases history and his needs. In this paper, we propose a dialectical argumentation approach that would allow virtual agents that have sales goals to trigger persuasions with e-commerce's customers. Then, we illustrate the proposed idea through its integration with an example from real-life.

Date: 2011
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Published in Argumentation in Multi-Agent Systems, Springer, pp.141-158, 2011

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00826418

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