A comparative study of generational preferences for trip-planning resources: A case study of international tourists to Shanghai

Lanlung Chiang, Aikaterini Manthiou, Liang ( Rebecca) Tang, Jungyoung Shin and Alastair Morrison
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Aikaterini Manthiou: Pôle Markets, Brands & Experiences - Rouen Business School - Rouen Business School

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Abstract: Although many previous studies have investigated the information search behavior in some specific age groups of tourists, few of them comprehensively examined the relationships between cross-generational tourists and their preferences for various types of trip-planning resources. This study aimed to fill this research gap. The authors employed correspondence analysis to assess and visually display the correlations between four generational groups--the Silent Generation (aged over 65), the Baby Boomers (aged 50-64 years), Generation X (aged 30-49 years), and Y (aged 18-29 years)--and 10 primary travel information sources for the Shanghai international tourist market. The results indicated that tourists in the Baby Boomers and Silent Generation groups rely most on travel agencies and tour operators. The Generation X tourists are inclined to search websites for their travel information. Generation Y tourists are more likely to consult friends and/or relatives and travel guidebooks. The study has both theoretical and practical contributions. The core values of generations are used to explain their preference of information sources from a theoretical perspective. This study assists destination marketers to design effective promotional strategies suited for different generational segments.

Date: 2014
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Published in Journal of Quality Assurance in Hospitality and Tourism, 2014, Vol. 15 (n° 1), pp 78-99. ⟨10.1080/1528008X.2014.855536⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00948721

DOI: 10.1080/1528008X.2014.855536

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