Design Thinking and Storytelling in eGovernment: The Case of ThinkData.ch

Olivier Glassey () and Jean-Henry Morin
Additional contact information
Olivier Glassey: IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network
Jean-Henry Morin: ISS - Institute of Services Science - UNIGE - Université de Genève = University of Geneva

Post-Print from HAL

Abstract: ThinkData is an interactive service for raising awareness on data protection and transparency in the organisational context. Originating from a study carried out by an interdisciplinary work group as part of a think tank on services science and innovation (ThinkServices). ThinkData allows its users to become familiar with the concepts of data protection and transparency through short stories, situations involving employees, managers, HR managers and information systems professionals. In this paper we present the design thinking approach used to develop ThinkData.ch and we describe the main features of the service. In the analytical part of the paper we discuss the main challenges and issues brought about by the tentative generalization of our approach, particularly in terms of modelling the multi-jurisdictional aspects of data protection and transparency.

Date: 2013-06-13
Note: View the original document on HAL open archive server: https://hal.science/hal-00952741v1
References: Add references at CitEc
Citations:

Published in ECEG 2013, Jun 2013, Como, Italy. pp.196-204

Downloads: (external link)
https://hal.science/hal-00952741v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00952741

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().