Managing “good practices” in a multinational firm: The case of Lafarge

La gestion des bonnes pratiques au sein d'une multinationale: le cas de Lafarge

Alexandre Perrin
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Alexandre Perrin: Audencia Recherche - Audencia Business School

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Abstract: The management of "good practices" between the 57 organizational units of Lafarge, a multinational firm, is examined. This codified knowledge, accessible through a data base (Lotus Notes), has enabled employees to consult and propose innovative practices for improving the quality of production and relations with clients. An analysis of a transfer involving the "emitters and receivers of good practices" brings to light three key factors in this management, in particular the predominant role played by the coordinator inside the firm. The skills necessary for playing this role are discussed.

Keywords: Bonnes Pratiques; Innovation; Multinationale; Système d'information (search for similar items in EconPapers)
Date: 2012
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Published in Gérer et Comprendre. Annales des Mines, 2012, 107, pp.16-28

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00958295

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