Exploiter une enquête de satisfaction pour identifier les principaux facteurs de fidélisation des personnels

Christophe Baret (), Dumas Florence () and Sophie Randon ()
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Christophe Baret: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique
Dumas Florence: CRDMS - GRAPHOS - IFROSS Recherche - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon
Sophie Randon: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Abstract: Personnel retention is a major concern for French public hospitals. Human resources managers must identify the HR practices which have a positive impact on retention. The international academic literature on employee retention reveals a long list of such practices. Therefore, in order to de!ne priorities, surveys should be completed in each hospital to identify the practices which may have the strongest impact. Some hospitals implemented periodic work satisfaction surveys, can they use them to identify these practices ? We analyse the data collected through the 2005 and 2010 work satisfaction surveys achieved at the city of Versailles general hospital. An exploratory factor analysis using principal components solution with varimax rotation is previously conducted to discover the structure of the data set. Then, the results of hierarchical linear regression analysis reveal that the main predictors of employee loyalty are career developement, job-competence !t, working conditions and quality of relationships with management. Considering these results, we recommand HR managers to implement competence management practices. Training sessions and job mobility may then be adapted to job evolutions. The management skills of unit managers should also be reinforceed.

Keywords: Hospital; personnel retention; training; career development; work satisfaction survey; Hopital; fidélisation; personnel; formation; enquête de satisfaction. (search for similar items in EconPapers)
Date: 2013-08
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Published in RIMHE : Revue Interdisciplinaire Management, Homme(s) & Entreprise, 2013, 8, pp.124-134

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00960174

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