Analyse économétrique des coûts des services d'eau potable et qualité des prestations offertes aux usagers

Hélène Bouscasse (), François Destandau and Serge Garcia
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Hélène Bouscasse: Laboratoire GSP - ENGEES - École Nationale du Génie de l'Eau et de l'Environnement de Strasbourg
François Destandau: Laboratoire GSP - ENGEES - École Nationale du Génie de l'Eau et de l'Environnement de Strasbourg

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Abstract: Issues on service quality are crucial for water utility management and regulation. Omitting these aspects can lead to possible bias in estimating the efficiency of services. We integrate in a Translog cost function variables proxying this multi-dimensionality. Empirical results show that taking into account the level of quality of the delivered services has a significant impact on the measure of the efficiency computed from a stochastic frontier. Moreover we highlight that efficiency depends on ownership (public vs. private) and level of quality.

Keywords: QUALITE DE SERVICE; FRONTIERE STOCHASTIQUE; SERVICE QUALITY; COST; STOCHASTIC FRONTIER; EFFICIENCY; WATER SUPPLY (search for similar items in EconPapers)
Date: 2008
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Published in Revue d'économie industrielle , 2008, 122, pp.7-26

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Related works:
Working Paper: Analyse économétrique des coûts des services d’eau potable et qualité des prestations offertes aux usagers (2008)
Working Paper: Analyse économétrique des coûts des services d'eau potable et qualité des prestations offertes aux usagers (2006)
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