Le management des émotions au travail: une reconsidération des pratiques organisationnelles

Delphine van Hoorebeke ()
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Delphine van Hoorebeke: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon

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Abstract: This qualitative study suggests revising the way in which the emotions in the current managerial practices are managed. A first suggestion tends to identify the modes of control of the display of emotions for several type of trade and to call into question the command logic followed by the company. The second suggestion enumerates on the one hand variables which facilitate the expression of emotions in conformity with the normative requirements of the organization and in addition, the variables which block the inappropriate expression or "organizationnally-sanctioned" (James, 1989). Lastly, a synthesis of the results makes it possible to propose a new system of management of emotions, applicable to the company, thanks to a realignment which makes it possible to target the effective point of strategic action in terms of emotional management: the emotional dissonance experienced by the employees at work.

Keywords: Management; emotion; organizational practices (search for similar items in EconPapers)
Date: 2003-09-01
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Published in Revue de Gestion des Ressources Humaines, 2003, Revue de Gestion des Ressources Humaines, 3ème trimestre (n°49), p.2-14. ⟨10.3917/grhu.076.0002⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01121009

DOI: 10.3917/grhu.076.0002

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