Monitoring employees’ attitudes and behaviors towards change: a longitudinal study along the change implementation stages

Attitudes et comportements des salariés envers le changement: une étude longitudinale de la mise en place d’un changement organisationnel

Laurent Giraud (), David Autissier (), Kevin Johnson and Jean-Michel Moutot ()
Additional contact information
Laurent Giraud: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon, EM - EMLyon Business School
David Autissier: IAE Paris Est Créteil - Institut d'Administration des Entreprises - Paris Est Créteil - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12
Jean-Michel Moutot: Audencia Recherche - Audencia Business School

Post-Print from HAL

Abstract: The present paper aims at monitoring the levels of employee information, comprehension, readiness and participation towards the organizational change, along the change implementation process. The investigation of these levels and their variations is likely to highlight the dynamic nature of employees' responses to change. A descriptive longitudinal study has been performed in a French industrial company which has implemented a major industrial maintenance project from 2009 to 2010. Surveys have been administered at four project milestones, on 15 production sites and to about 2000 employees each time. Scores for each attitude or behavior have then been established. Descriptive data show that the scores usually increase from the first to the last implementation stages. Yet, the readiness and participation scores, which show similar trends, can sometimes follow negative evolutions. All scores go beyond 55% at the third implementation stage. Except from the participation score, all scores are above 66% at the last implementation phase (called Go Live). The paper suggests that the monitoring of these four employees' attitudes and behaviors towards change can help better manage the change. Through the study of a successful case, practitioners can also get useful insights into the typical levels and evolutions of attitudes and behaviors for each implementation stage.

Keywords: Conduite; du; changement (search for similar items in EconPapers)
Date: 2013-09
References: Add references at CitEc
Citations:

Published in Questions de Management, 2013, 3, pp.37. ⟨10.3917/qdm.132.0037⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01135755

DOI: 10.3917/qdm.132.0037

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().