Assessing the community maturity from a knowledge management perspective

Imed Boughzala ()
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Imed Boughzala: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management

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Abstract: Knowledge is considered as a strategic resource in the current economic age. Strategies, practices and tools for enhancing knowledge sharing and knowledge management (KM) in general have become a key issue for organizations. Despite the demonstrated role of communities in sharing, capturing and creating knowledge, the literature is still missing standards for assessing their maturity. This chapter proposes a community maturity model (CoMM) that was developed during a series of focus group meetings with professional KM experts. This CoMM assesses members' participation, collaboration, and the KM capacity of any community. The practitioners were involved in all stages of the maturity model's development in order to maximize the resulting model's relevance and applicability. The model was piloted and subsequently applied within a chief knowledge officers' (CKO) professional association, as a community. The chapter discusses the development and application of the initial version of CoMM and the associated method to apply it.

Keywords: Chief knowledge officers; Professional association; Knowledge management; Community maturity model (search for similar items in EconPapers)
Date: 2014
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Published in Information systems for knowledge management, ISTE : John Wiley & Sons, pp.1 - 32, 2014, 978-1-84821-664-8. ⟨10.1002/9781118920664.ch1⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01242807

DOI: 10.1002/9781118920664.ch1

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