A Community Maturity Model: a field application for supporting new strategy building

Imed Boughzala ()
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Imed Boughzala: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management

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Abstract: Nowadays, we assist in an exponential growth of online communities and social networks. The community-based knowledge management (KM) approach has become one of the most effective instruments in KM. Despite the demonstrated role of communities in sharing, organizing and creating knowledge, the literature is still missing standards for assessing their maturity. Even if several knowledge-oriented maturity models are provided at the enterprise level, few are focusing on communities as a mechanism for organizations to manage knowledge. This paper proposes a new Community Maturity Model (CoMM) that was developed during a series of Focus Group meetings with professional KM experts. This CoMM assesses members' participation, collaboration and decision-making, and the KM capacity of any community. The model was piloted and subsequently applied in the field. This paper reports on the CoMM application within an Alumni association of a French university in order to support the building of its new strategy.

Keywords: Knowledge management; Decision making; Design science; Performance; Community; Maturity model; Strategy building (search for similar items in EconPapers)
Date: 2014-12
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Published in Journal of Decision Systems, 2014, 23 (1), pp.82 - 98. ⟨10.1080/12460125.2014.857203⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01244284

DOI: 10.1080/12460125.2014.857203

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