L'impact de l'utilisation de modèles sur les systèmes d'entreprise: application dans une entreprise de production de tubes sans soudures

Abir Fatallah, Julie Stal-Le Cardinal (), Jean-Louis Ermine () and Jean-Claude Bocquet ()
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Abir Fatallah: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec
Julie Stal-Le Cardinal: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec
Jean-Louis Ermine: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], TEM Research - TEM - Télécom Ecole de Management
Jean-Claude Bocquet: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec

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Abstract: Quantitative researches are meant to develop universal rules and to apply those rules on different cases. Case study researches are meanly focused on a given phenomenon under study with a major attention given to the case design and the research question to answer. In this article, we present a case study aimed at understanding and controlling the use of process models in an enterprise. We address three processes: Supply Chain Management (SCM) process, Product Lifecycle Management (PLM) process and Customer Relationship Management (CRM) process. After identifying each one of these processes in the enterprise, we work on: -Identifying the conspicuous knowledge in a process model, the knowledge necessary for the building and the application of a model along with the knowledge necessary to maintain the interoperability between different process models. This knowledge emphasises the interaction between the model and the enterprise Knowledge System (KS). -Extracting the information flows used in the studied models, theses flows emphasise the interaction between the model and the enterprise Information System (IS). -Explaining an "effective model's application" in order to maintain the coherence of enterprise systems, especially the IS and the KS. Data collection is mainly achieved by conducting semi-directed interviews with managers from different departments. The Data collection is not completed yet, so we present the Data analysis as a perspective work in order to conclude our case study.

Keywords: Process model; Case study design; Supply chain management; Product Lifecycle Management (PLM); Customer relationship management; Modèle de processus; Design d'étude de cas (search for similar items in EconPapers)
Date: 2010-05-27
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Published in GECSO '10 : 3ème Conférence Francophone Gestion des Connaissances, Société et Organisations, May 2010, Strasbourg, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01244688

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