The influence of other customers on satisfaction towards the service

Christèle Camelis (), Florence Dano and Viviane Hamon
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Christèle Camelis: IAE La Réunion - Institut d'Administration des Entreprises - La Réunion - UR - Université de La Réunion, CEMOI - Centre d'Économie et de Management de l'Océan Indien - UR - Université de La Réunion
Florence Dano: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2012-05-29
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Published in 12th International Research Conference in Service Management, May 2012, La Londes les Maures, France

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