When non social public services take care

Gilles Jeannot ()
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Gilles Jeannot: LATTS - Laboratoire Techniques, Territoires et Sociétés - UPEM - Université Paris-Est Marne-la-Vallée - ENPC - École nationale des ponts et chaussées - CNRS - Centre National de la Recherche Scientifique

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Abstract: A few years ago the company in charge of the Paris underground set -off a communication campaign with the slogan : "the metro, the second car" targeting the upper and middle classes inorder to convince them that one could own a car and at the same time use public transport. Today the same public company has put in place a project called the "coup de pouce" (with a little help) which aims at facilitating the reinsertion of the homeless who spend their day in the tube stations. Furthermore the company has organised socio-educational activities for the suburban youth inorder to avoid conflictual contacts with bus conductors. This change of tone can be also seen in most administrations and public services.

Keywords: Poverty; street level bureaucrats; Care Workers; Usager; pauvreté; relation de service (search for similar items in EconPapers)
Date: 1996
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Published in H-J Shulze, W. Wirth (eds), Who cares ?, Londres, Cassel, pp.63-75, 1996

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