A Typology of Innovations of Service in the Hospitality Industry

Typologie des innovations de service dans l’hôtellerie

Jordane Steiner and Yves Cinotti ()
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Jordane Steiner: ISTHIA - Institut supérieur du tourisme, de l'hôtellerie et de l'alimentation (Toulouse) - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse
Yves Cinotti: ISTHIA - Institut supérieur du tourisme, de l'hôtellerie et de l'alimentation (Toulouse) - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse

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Abstract: Innovation also relates to the hospitality industry which could seem a traditional sector. For hotels, innovating is a way to differentiate themselves in the market. This paper aims to establish a classification of innovations in the hospitality industry. On the basis of the analysis of 100 innovations, a new typology of service with five classes is proposed for the hospitality industry.

Keywords: hospitality industry; typology; Innovation; Services; Typologie; hôtellerie (search for similar items in EconPapers)
Date: 2014-05-21
New Economics Papers: this item is included in nep-ino
Note: View the original document on HAL open archive server: https://univ-tlse2.hal.science/hal-01286091
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Published in 1re conférence de l’Association Francophone de Management du Tourisme: Quels enjeux de la recherche en management du tourisme ?, AFMAT, May 2014, Aix-en-Provence, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01286091

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