From hospitality to experience: comparison between tourist experience in guest houses and hotels

De l’hospitalité à l’expérience: vécus comparés des touristes dans les maisons d’hôtes et les hôtels

Yves Cinotti ()
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Yves Cinotti: ISTHIA - Institut supérieur du tourisme, de l'hôtellerie et de l'alimentation (Toulouse) - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse

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Abstract: Companies organize an experience when they seduce customers by a connection to them in a personal and memorable way. The comments posted on participative websites frequented by tourists after a stay in a guest house or a hotel were analyzed. The study shows that, in a guest house, tourists may live an experience because of the hospitality relationship while they will not in a industrial hotel.

Keywords: Hospitality; Guest House; Industrial hotel; Expérience; Hospitalité; Maison d’hôtes; Hôtel industriel (search for similar items in EconPapers)
Date: 2015
New Economics Papers: this item is included in nep-mkt
Note: View the original document on HAL open archive server: https://univ-tlse2.hal.science/hal-01286523
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Published in Jean-Michel Decroly. Le tourisme comme expérience - Regards interdisciplinaires sur le vécu touristique, Presse de l'Université du Québec, pp.131-141, 2015, 978-2-7605-4357-7

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01286523

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