A component diagram presenting a gamified environment supporting customer engagement in a service innovation process

Voravee Ruengaramrut, Vincent Ribiere and Chantal Ammi ()
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Voravee Ruengaramrut: IKI-SEA - The Institute for Knowledge and Innovation South East Asia (Bangkok University)
Vincent Ribiere: IKI-SEA - The Institute for Knowledge and Innovation South East Asia (Bangkok University)
Chantal Ammi: IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management

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Abstract: A large share of innovative efforts in business is related to the development of new services. Service innovation can increase organizations' competitive advantage, and enhance their relationship and success with their customers. The main objective of this research in progress is to study how the success rate of service innovation could be improved by strengthening customer engagement through the use of gamification. A detailed component diagram presents the relationships that exist between the various gamification elements in the context of our study. The diagram is based on a deep review of the literature.

Keywords: Service innovation; Innovation process; Customer engagement; Gamification (search for similar items in EconPapers)
Date: 2015-11-05
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Published in ICICKM 2015 : 12th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, Nov 2015, Bangkok, Thailand. pp.401 - 407

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01293010

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