Indicateurs de gestion et difficultés de renouvellement du « genre professionnel »: Vertus et limites d’une action sur les indicateurs pour transformer les pratiques professionnelles

Damien Collard () and Jean-Baptiste Suquet ()
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Damien Collard: UFC - Université de Franche-Comté - UBFC - Université Bourgogne Franche-Comté [COMUE], LEG - Laboratoire d'Economie et de Gestion - UB - Université de Bourgogne - CNRS - Centre National de la Recherche Scientifique
Jean-Baptiste Suquet: RMS - Reims Management School

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Abstract: Management indicators and the difficulties of renewing the "job genre". The virtues and limitations of using management indicators to transform oc cupational practices. Based on an intervention research study on the implementation of the RATP "Bus Attitude" project and the consequent evolution of control methods, the article describes and analyses the ticket inspector "job genre". It shows how certai n management indicators can play a critical role in constituting and maintaining the "job genre", sometimes even devitalizing it. The authors then question the relevance of acting on the management indicators to transform job practices and revitalize the " job genre". The article highlights the advantages and limitations of such an action and examines the role of the researcher during the intervention .

Keywords: management indicators; pratiques professionnelles; indicateurs de gestion (search for similar items in EconPapers)
Date: 2013
Note: View the original document on HAL open archive server: https://ube.hal.science/hal-01347006v1
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Published in Activités, 2013, Intervenir sur le travail, 10 (2), pp.131-156. ⟨10.4000/activites.772⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01347006

DOI: 10.4000/activites.772

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