CRM Failure to Apply Optimal Management Information Systems: Case of Lebanese Financial Sector

Charbel Salloum () and Jassem Ajaka ()
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Charbel Salloum: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine, Holy-Spirit University of Kaslik [Jounieh]
Jassem Ajaka: Faculty of Sciences [Lebanese University] | Faculté des Sciences [Université Libanaise] - LU / ULB - الجامعة اللبنانية [بيروت] = Lebanese University [Beirut] = Université libanaise [Beyrouth]

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Abstract: Financial markets in Lebanon are constrained by government influence, Islamic financial principles, and some barriers to foreign participation. Productivity in the Lebanese financial sector ranks below its occidental counterpart in spite the fact that regulatory, supervisory, and accounting standards are generally consistent with international norms. This paper aims to give the reasons and recommendations of the failure of applying the optimal management information system in the Lebanese Financial Sector. Our results show that the reasons include among others the systems by it selves, their functionalities, but also, companies' strategy and human capital issues.

Keywords: Financial Sector; Banks; CRM and Capital Markets. (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (3)

Published in The Arab Economic and Business Journal, 2013, 8, pp.16 - 20. ⟨10.1016/j.aebj.2013.11.002⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01369729

DOI: 10.1016/j.aebj.2013.11.002

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