The antecedents to employee satisfaction: an investigation in the indian aviation sector

Bhumika Gupta (bhumika.gupta@imt-bs.eu) and Jeayaram Subramanian (jeayaram@yahoo.co.in)
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Bhumika Gupta: IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management
Jeayaram Subramanian: IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management

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Abstract: This study is aimed at understanding what is Employee Satisfaction and what are the major antecedents to it. This study further extends from this note and investigates a possible relationship between employee satisfaction and employee retention. Employee satisfaction from previous studies have been looked upon from various dimensions like Job Characteristics, Empowerment, Cultural Differences, Training & Development and Organization's Mission. In this paper we test the employee satisfaction level amongst the Airline employees at Trivandrum International Airport - South India. A questionnaire, capturing the above factors was circulated among 50 employees of various domestic airline companies of India. Results suggest that there is a positive satisfaction level among employees with respect to the various antecedents mentioned above. This is an on going research and further studies would check the consistency of our results with metropolitan airports in India. A further extension would be made as a comparison between the Indian and the French Aviation sectors to check whether the results are consistent with both countries.

Keywords: Employee; satisfaction (search for similar items in EconPapers)
Date: 2014-05-13
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Published in 23rd IBIMA Conference. "Vision 2020: Sustainable Growth, Economic Development, and Global Competitiveness", International Business Information Management Association, May 2014, Valencia, Spain. pp.1825-1841

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