Service interactions and subjective well-being in later life

Cécile Plaud () and Samuel Guillemot ()
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Cécile Plaud: ICI - Laboratoire Information, Coordination, Incitations - UEB - Université européenne de Bretagne - European University of Brittany - UBO - Université de Brest - Télécom Bretagne - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest
Samuel Guillemot: LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris]

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Abstract: The purpose of this paper is to examine the positive and negative impact of service provider experiences on the process of identity adjustment and how they can lead to subjective well-being (SWB). Due to increased life expectancies, people are experiencing major life events during aging (e.g. death of a spouse, serious disease and major health problems), events that lead to identity redefinition. To gain more insights into this issue, a qualitative study was carried out that involved 37 in-depth interviews, conducter with aging individuals who had experienced a major life event such as retirement and/or death of spouse. To apprehend the diversity of consumption situation, the authors investigated daily consumption, hedonic consumption and imposed services (e.g. health and funeral services) due to life events. The findings suggest that service providers influence consumer's SWB as regards relationships, growth and purpose in life, mastery and independence and self-acceptance.

Keywords: well-being; aging consumer; successful aging; life course paradigm; service interactions (search for similar items in EconPapers)
Date: 2014
Note: View the original document on HAL open archive server: https://hal.science/hal-01381154v1
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Published in Journal of Services Marketing, 2014, 29 (4), pp.245-254. ⟨10.1108/JSM-05-2014-0154⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01381154

DOI: 10.1108/JSM-05-2014-0154

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