Regards croisés sur la fidélisation des salariés intérimaires

Isabelle Galois () and Alain Lacroux ()
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Isabelle Galois: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique
Alain Lacroux: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon

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Abstract: The temporary help service sector has developed widely over the last thirty years, in response to firms'quantitative flexibility needs. In order to defend their position on the market, the temporary help service (THS) agencies seek to maintain a long term relationship with the temporary workers whose skills are demanded on the local labor market. A qualitative study of 45 THS professionals (both temporary workers and THS professionals) leads us to a better understanding of the relationship between these two types of actors. Loyalty to the THS agency appears to be complex and multifactor, based on the attempts to ensure a continuous job period, perception of support from the agency, quality of the relationship between people, relationships of trust and reciprocity, and normalization of THS worker status. However, this retention process raises numerous issues, both legal and symbolic, reflecting a persistent stigmatization of precarious employment.

Keywords: temporary work; job insecurity; trust; perceived organizational support; intérim; précarité; confiance; soutien organisationnel (search for similar items in EconPapers)
Date: 2012-02
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Published in RIMHE : Revue Interdisciplinaire Management, Homme(s) & Entreprise, 2012, 2, pp.50-65. ⟨10.3917/rimhe.002.0050⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01452023

DOI: 10.3917/rimhe.002.0050

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