Organizational reliability seen through interstitial activities

La fiabilidad de las organizaciones a la luz de las actividades intersticiales

Jérémy Eydieux (), Benoît Journé () and Stéphanie Tillement ()
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Jérémy Eydieux: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes, Mines Nantes - Mines Nantes
Benoît Journé: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes
Stéphanie Tillement: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes, Mines Nantes - Mines Nantes

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Abstract: Most empirical studies of organizational reliability have focused on the most visible activities directly related to reliability : deck-landings on aircraft carriers, the operation and maintenance of nuclear power stations, emergency services and operating rooms… Herein, focus is shifted to "interstitial" activities on the borderline with these visible activities. During fieldwork in the nuclear industry, heavy handling operations were analyzed from an approach based on pragmatic theories and the plant's actions in communications. An original definition of interstitial activities is proposed based on four observable characteristics. These activities have effects on the alarm system for intrusions and exchanges between departments, thus reinforcing then organization's reliability as a whole. The concept of "interstitial activity" makes a contribution to research on "distributed organizations", in which the articulation of boundaries is conceived in relation to managerial arrangements, objects and individuals.

Keywords: Fiabilité organisationnelle; Théorie de la valuation; Approches communicationnelles des organisations (search for similar items in EconPapers)
Date: 2016-12
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Published in Gérer et Comprendre. Annales des Mines, 2016, 126, pp.15-27. ⟨10.3917/geco1.126.0015⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01494321

DOI: 10.3917/geco1.126.0015

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