Evaluer la prise en compte des connaissances tacites dans un système d'information. Vers un système d'information et de connaissance

Pierre-Emmanuel Arduin (), Michel Grundstein and Camille Rosenthal-Sabroux
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Pierre-Emmanuel Arduin: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Camille Rosenthal-Sabroux: LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: This paper introduces an approach in order to evaluate the level of tacit knowledge consideration within an information system. The presented approach relies on unexpected theories in the area of information systems assessment such as ethnographic workplace study and incommensurability of interpretative frameworks seen as the source of communication breakdown within information systems. Relying on the measurement framework from the international standard ISO/IEC 15504, we propose an approach in order to evaluate how much tacit knowledge is considered within an information system. A case study will illustrate the use of this approach, which is currently tested within several large companies, and could be improved in future works, what is discussed at the end of this paper.

Keywords: Système d’information et de connaissance (SICO); Connaissances tacites; Incommensurabilité; Schéma d’interprétation; Ethnographie; Assessment; Information system; Enterprise information and knowledge system (EIKS); Tacit knowledge; Incommensurability; Interpretative framework; Ethnographic workplace study; ISO 15504; Evaluation; Système d’information (search for similar items in EconPapers)
Date: 2013-05
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Published in Revue des Sciences et Technologies de l'Information - Série ISI : Ingénierie des Systèmes d'Information, 2013, 18 (3), ⟨10.3166/isi.18.3.121-148⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01507100

DOI: 10.3166/isi.18.3.121-148

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