From knowledge sharing to collaborative decision making

Pierre-Emmanuel Arduin (), Michel Grundstein and Camille Rosenthal-Sabroux
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Pierre-Emmanuel Arduin: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Michel Grundstein: LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Camille Rosenthal-Sabroux: LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: This paper introduces an approach developed at AXA, a main French insurance company, in order to retain the knowledge acquired by outsourcing teams. This approach is based on the assumption that sharing and disseminating knowledge are two key factors for actually getting knowledge retention. It has been used, tested and improved within AXA France's industrial environment. By presenting the problem raised by knowledge retention within organisations and the different ways envisaged to improve it, we propose a discussion about their efficiency, and describe our approach in order to retain knowledge in a specific case. This approach, based on our approach of knowledge management, has implied collaborative decision making, which will be highlighted in this paper. Bridging knowledge management and collaborative decision making has been a means to reinforce the ability of the stakeholders to actually retain knowledge and to easily elaborate a consensus, the starting point of an efficient collaborative decision making.

Keywords: SoPIM; Ba; Semi-opened infrastructure model; Knowledge management; Knowledge retention; Knowledge sharing; Collaborative decision making (search for similar items in EconPapers)
Date: 2013-01
Note: View the original document on HAL open archive server: https://hal.science/hal-01507103v1
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Published in International Journal of Information and Decision Sciences, 2013, 5 (3), ⟨10.1504/IJIDS.2013.055927⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01507103

DOI: 10.1504/IJIDS.2013.055927

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