Air France, Ryanair and Flying Rumors

Christophe Stalla-Bourdillon and Clarice Bertin ()
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Christophe Stalla-Bourdillon: ICN Business School
Clarice Bertin: ICN Business School, BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique

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Abstract: A well-known company in the European passenger air transport sector is suddenly faced with a terrible rumor which, in the short term, could put it in a very delicate position. How will the staff in the crisis teams of Air France and Ryanair react and handle this emergency?

Keywords: Information attack; Gossip; Buzz; Hoax; Crisis communication; Crisis management; Conspiracy; Information cycle; Disinformation; Company diagnostic; E-reputation; False rumor; Information war; Image; Influence; Competitive intelligence; Low-cost; Team management; Methodology / Information research strategy; Stakeholders; Fear; Communication plan; Prejudice; Decision-making process; Propaganda; Reputation; Risk; Rumor; Air transport sector; Strategy; SWOT; Information watch (search for similar items in EconPapers)
Date: 2016
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Published in 2016

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01512878

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