Evaluating competencies: the conception and implementation of a 360° Feed-back instrument for managers. A case study

Martine Brasseur, Pascal Brassier (), Laurent Magnien, Isabelle Galois (), F. Barbieux and Stéphanie Arnaud
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Stéphanie Arnaud: UN - Université de Nantes

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Abstract: How can we evaluate competencies? What instrument can we use to implement individual and organisational development? To provide some answers, we present the results of a study addressing the conception and implementation of a 3600 feedback-type instrument for managers. Our goals were to identify the conception process of the evaluation instrument, then the way in which it is implemented in organisations. We used a qualitative methodology consisting of a case study addressing the conception and implementation of a tool (the ‘4LS' Evaluation) used in organisations to develop the competencies of 3638 managers. Our results show primarily that, if a pragmatic approach was used in the conception of the instrument, the outcome is congruent with self-determination theory. Secondly, the way the system is used, and the transmission of its related competencies, follow a dual process: the self-development of competencies and the standardisation of behaviours. In this paper, after setting out the research problem based on a literature review, we will present the main features of our methodology, followed by the results and their discussion

Keywords: managers; Feed-back instrument; implementation; conception; study. (search for similar items in EconPapers)
Date: 2012
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Published in RESADDERSE INTERNATIONAL, 2012, 9, pp.178-195

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01514825

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