The Role of Wikipedia on Corporate E-reputation: Evidence from French Companies

Insaf Khelladi and Amélie Boutinot
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Insaf Khelladi: ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Amélie Boutinot: Institut Supérieur de Gestion Paris

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Abstract: This study complements previous research on e-reputation by exploring how social media influence corporate e-reputation by extending the circle of stakeholders who can influence, even indirectly, a company's e-reputation. We also suggest a new way of measuring corporate e-reputation and its determinants. We quantitatively analyze the effect of Wikipedia and its key features on the corporate e-reputation of companies that are listed on the French stock market SBF 120®. Our results show that Wikipedia has an impact on corporate e-reputation across several dimensions, including the articles' quality and reputation, the latter resulting from a combination of the authors' rigor and diversity, and the immediacy of information provision.

Keywords: e-Reputation; French stock market SBF 120; social media; Wikipedia (search for similar items in EconPapers)
Date: 2017
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Published in International Studies of Management and Organization, 2017, 47 (1), pp.23-41. ⟨10.1080/00208825.2017.1241087⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01515115

DOI: 10.1080/00208825.2017.1241087

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