Key factors for care costumization: a theoretical framework

Facteurs clés pour une personnalisation du service rendu au patient: élaboration d'un cadre d'analyse

Mathias Waelli and Etienne Minvielle ()
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Mathias Waelli: EHESP - École des Hautes Études en Santé Publique [EHESP], EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité, IDM - Institut du Management - EHESP - École des Hautes Études en Santé Publique [EHESP]
Etienne Minvielle: IGR - Institut Gustave Roussy, EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité, EHESP - École des Hautes Études en Santé Publique [EHESP], IDM - Institut du Management - EHESP - École des Hautes Études en Santé Publique [EHESP]

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Abstract: In a context of growing concern for financial constraints and personalization of service, this paper studies how this trend of care customization can be implemented in the health care processes.Drawing on relevant literature from various service-related disciplines, we develop a specific framework for healthcare. This framework leads to distinguish 6 key factors for the implementation of care customization, and highlights their alignments.

Keywords: Care customization; Personalized medicine; Patient centered care; Mass customization; Service sur mesure en santé; Médecine personnalisée (search for similar items in EconPapers)
Date: 2013-05
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Published in Journal de gestion et d’économie médicales, 2013, 31 (5), ⟨10.3917/jgem.135.0303⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01516957

DOI: 10.3917/jgem.135.0303

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