Healthcare executives’ readiness for a performance measurement system: a rehabilitation hospital case study

Diana Zidarov, Lise Poissant and Claude Sicotte ()
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Lise Poissant: Environm Canada, Fluvial Ecosyst Res, Aquat Ecosyst Protect Res Div, Water Sci & Technol Directorate, Montreal, PQ H2Y 2E7, Canada
Claude Sicotte: EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité, EHESP - École des Hautes Études en Santé Publique [EHESP]

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Abstract: The literature on organizational change identifies readiness as an important factor for understanding the outcome of implementation. In the context of implementing a performance measurement system (PMS) in a rehabilitation hospital, we conducted a case study to gain an in-depth understanding of the factors that might impede or facilitate readiness to use a PMS. Two data sources were used: key informant interviews with healthcare executives and official organizational documents. Our results indicate that healthcare executives' readiness for a PMS was high. This state of readiness is influenced by 12 factors that were classified into three main themes: (1) adopters' attributes, (2) PMS attributes, and (3) organizational attributes. These results are consistent with change management theory as well as the findings of recent empirical research. In the context of implementing a PMS, a readiness assessment can help identify organizational strengths and weaknesses so that strategies necessary for successful implementation can be developed.

Keywords: Readiness; Health care administration; Organizations; Performance; Rehabilitation; Case study (search for similar items in EconPapers)
Date: 2014-07-11
Note: View the original document on HAL open archive server: https://hal.science/hal-01517712
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Citations: View citations in EconPapers (1)

Published in Journal of Hospital Administration, 2014, 3 (4), ⟨10.5430/jha.v3n4p157⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01517712

DOI: 10.5430/jha.v3n4p157

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