La dynamique de la confiance dans la relation client/prestataire de service: proposition d'un cadre de réflexion

Shérazade Gatfaoui ()
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Shérazade Gatfaoui: IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12

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Keywords: Relation client prestataire; dynamique de la confiance; Analyse conceptuelle (search for similar items in EconPapers)
Date: 2003-11
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Published in La Revue des Sciences de Gestion, 2003, Bourse et Banque - la gestion financière éthique 38 (203)

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01558533

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