Enhancing Volunteer Engagement to Achieve Desirable Outcomes: What Can Non-profit Employers Do?

Kerstin Alfes, Amanda Shantz and Catherine Bailey
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Amanda Shantz: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: Engagement is a positive psychological state that is linked with a range of beneficial individual and organizational outcomes. However, the factors associated with volunteer engagement have rarely been examined. Data from 1064 volunteers of a wildlife charity in the United Kingdom revealed that both task- and emotion-oriented organizational support were positively related to volunteer engagement, and volunteer engagement was positively related to volunteer happiness and perceived social worth and negatively related to intent to leave the voluntary organization. Consistent with theory, engagement acted as a mediator between these factors. The implications for future research and the relevance of the findings for voluntary organizations are discussed.

Keywords: Volunteering; Volunteer engagement; Retention; Happiness; Social worth (search for similar items in EconPapers)
Date: 2015-06
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Published in Voluntas: International Journal of Voluntary and Nonprofit Organizations, 2015, 27 (2), pp.595--617. ⟨10.1007/s11266-015-9601-3⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01563034

DOI: 10.1007/s11266-015-9601-3

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