Quality Indicators and Control in Service Firms: The Case of Organizations Wich Accompany Business Creation

Indicateurs de qualité et contrôle des entreprises de services: le cas des organismes d’accompagnement à la création d’entreprise

Sylvie Rascol-Boutard and Pascale Amans
Additional contact information
Sylvie Rascol-Boutard: LCL - Laboratoire des collectivités locales - UO - Université d'Orléans, MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Pascale Amans: LGC - Laboratoire de Gestion et de Cognition - UT3 - Université Toulouse III - Paul Sabatier - UT - Université de Toulouse

Post-Print from HAL

Abstract: This research aims at finding quality indicators that might be used as performance indicators. It is based on the case of organizations which accompany business creation. 20 interviews of business creators have been carried out. They enabled us to find three types of quality criteria that might lead to performance indicators. Some of them refer to what the creator is being given, other ones allude to how the relationship between the creator and the expert is viewed by the creator; finally, other ones refer to social justice.

Date: 2008
Note: View the original document on HAL open archive server: https://hal.umontpellier.fr/hal-01634667v1
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in 29ème Congrès de l’Association Francophone de Comptabilité, La comptabilité, le contrôle et l’audit, entre changement et stabilité, 2008, Cergy Pontoise, France

Downloads: (external link)
https://hal.umontpellier.fr/hal-01634667v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01634667

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().