What Does Really Matter in Technology Adoption and Use? A CCO Approach

Thomas Martine (), François Cooren, Aurélien Bénel () and Manuel Zacklad ()
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Thomas Martine: Audencia Business School
François Cooren: UdeM - Université de Montréal
Aurélien Bénel: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique
Manuel Zacklad: CNAM - Conservatoire National des Arts et Métiers [CNAM], DICEN-IDF - Dispositifs d'Information et de Communication à l'Ère du Numérique - Paris Île-de-France - UPN - Université Paris Nanterre - CNAM - Conservatoire National des Arts et Métiers [CNAM] - UPEM - Université Paris-Est Marne-la-Vallée

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Abstract: Building on Orlikowski's reflections on sociomateriality, this article argues that we have to stop separating the material and the social to be able to precisely account for what matters in technology adoption and use, and that one way to do this is to take people's matters of concern seriously. This means two things: taking into account all the matters of concern that come to express themselves in conversations (whether related to tools, rules, documents, principles, etc.) and not just the people who voice them, and showing how some of these concerns start mattering more than others by connecting with other matters of concern. To demonstrate the theoretical and empirical value of this approach, we analyze two interactional episodes taken from our longitudinal study of the introduction of a wiki at the French National Agency for Radioactive Waste Management.

Keywords: communication as constitutive of organizations; wiki; interaction; sociomateriality; technology use in organizations (search for similar items in EconPapers)
Date: 2015-12-03
Note: View the original document on HAL open archive server: https://audencia.hal.science/hal-01651203v1
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Published in Management Communication Quarterly, 2015, 30 (2), pp.1 - 24. ⟨10.1177/0893318915619012⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01651203

DOI: 10.1177/0893318915619012

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