No harm done? Culture-based branding and its impact on consumer vulnerability: A research agenda

Guillaume D. Johnson, Natalie Ross Adkins, Nakeisha S. Ferguson, Geraldine Rosa Henderson, Rene Dentiste Mueller, James M. Mandiberg, Chris Pullig, Abhijit Roy, Miguel Zuñiga, Eva Kipnis, Catherine Demangeot () and Amanda J. Broderick
Additional contact information
Guillaume D. Johnson: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Natalie Ross Adkins: Plymouth University
Nakeisha S. Ferguson: St Thomas University - Saint Thomas University
Geraldine Rosa Henderson: Loyola University Maryland - Loyola University [Maryland, Baltimore]
Rene Dentiste Mueller: College of Charleston
James M. Mandiberg: City University - CITY UNIVERSITY
Amanda J. Broderick: University of Newcastle - Newcastle University [Newcastle]

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Abstract: - PURPOSE : Brands, as actors participating in the marketplace's social discourse, have the ability to lower and, equally, raise social and cultural boundaries. As such, it is important to understand better effects of brand-related cultural cues on consumer vulnerability, especially given the unprecedented diversification of cultural contexts in society today. - APPROACH : First, we discuss the importance and complexity of cultural identity in the marketplace. Next, we explore the role of brands in creating social identity conflict. Finally, based on marketplace complexities and the role of brands as social actors, we offer several suggestions for research that will increase our understanding of how brand-based cultural cues might minimise feelings of consumer vulnerability and lower social and cultural boundaries within society. - FINDINGS : We demonstrate that relying on demographic characteristics when addressing cultural diversity in advertising appeals may result in misrepresentations or incomplete representations of complex cultural identities. Advertisers' failure to understand and reflect cultural identity complexities may aggravate consumer vulnerability and result in consumer withdrawal from the marketplace or from a particular brand. This paper calls for the need to deepen our understanding of mono- and multi-cultural consumer identification and behaviour in increasingly multi-cultural marketplaces. - IMPLICATIONS : The social role of brands is to represent people's ideas about themselves and the world. An evolution in culture-based advertising and branding is proposed to address multiplicity in cultural identities and limit consumer vulnerability in the new reality of increasing cultural diversification in the marketplace. - CONTRIBUTION : The paper contributes an augmented view of cultural identity that integrates links with multiple national, racial, ethnic groups and other cultural groups not connected to individuals through ancestry. It articulates the main research areas into consumer and brand vulnerabilities in multi-cultural marketplaces. Such a view would enable culture-based advertising and branding to enhance social cohesion in promoting cultural tolerance and diversity.

Keywords: Multi-cultural marketplaces; culture-based branding; consumer vulnerability (search for similar items in EconPapers)
Date: 2011-09
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Citations: View citations in EconPapers (3)

Published in Social Business, 2011, 1 (3), ⟨10.1362/204440811X13210328296586⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01655682

DOI: 10.1362/204440811X13210328296586

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