Exploring occupational stress in the Swiss wealth management sector

Explorer le stress professionnel dans le secteur suisse de la gestion de patrimoine

Magali Dubosson, Emmanuel Fragnière, Marilyne Pasquier and Cyrille Reynard
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Magali Dubosson: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Emmanuel Fragnière: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Marilyne Pasquier: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Cyrille Reynard: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]

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Abstract: Service processes rely on the well-being of employees to ensure proper value creation. The paper posits that the link between well-being and value creation can be studied from a risk management perspective (i.e. ill-being and value destruction). Using an exploratory approach, it surveys the Geneva wealth management service sector, which is in crisis. Based on this fieldwork we developed a model where human risks lead to ill-being and value destruction including a "human risk–value destruction loop".

Keywords: Ethnographic research; ill-being; human risk; service processes; value destruction; Recherche ethnographique; mal-être; risque humain; processus de service; destruction de valeur (search for similar items in EconPapers)
Date: 2017-08-30
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Published in European Review of Service Economics and Management, 2017, 2017 - 1 (n° 3), pp.17-45 ⟨10.15122/isbn.978-2-406-07120-4.p.0017⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01681363

DOI: 10.15122/isbn.978-2-406-07120-4.p.0017

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