Decision Support for SME Owners-Managers: A Performance Evaluation Benchmarking Tool

Sylvain Delisle () and Josée St-Pierre ()
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Sylvain Delisle: UQTR - Université du Québec à Trois-Rivières
Josée St-Pierre: INRPME - Institut de recherche sur les PME - UQTR - Université du Québec à Trois-Rivières, UQTR - Université du Québec à Trois-Rivières

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Abstract: We present the PDG system, a decision support tool meant to evaluate SMEs from an external perspective in order to produce a diagnosis of their performance and potential, complemented with relevant recommendations on which owners-managers can base their decisions such as hiring new personnel or reinvesting in the company, for instance. We relate the PDG system to decision support systems and expert systems, and provide evidence showing how and why the PDG system exploits benchmarking in an original and valuable way for SMEs. Our research results show that benchmarking allows SMEs to improve their operational performance thus confirming the usefulness of benchmarking as a decision support tool, especially since traditional performance models for large enterprises do not apply well to SMEs. These results also confirm the value of the recommendations included in the PDG report concerning short-term actions to be undertaken to modify management practices.

Keywords: Artificial Intelligence; Benchmarking; Decision Support System; Expert System; Performance Evaluation; SME (search for similar items in EconPapers)
Date: 2004-07
Note: View the original document on HAL open archive server: https://hal.science/hal-01704921
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Published in The 2004 IFIP International Conference on Decision Support System, Jul 2004, Prato, Italy

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