Electronic communication in the workplace: boon or bane?

Jean-François Stich (), Monideepa Tarafdar and Cary Cooper
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Jean-François Stich: ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Monideepa Tarafdar: LUMS - Lancaster University Management School - Lancaster University
Cary Cooper: Alliance MBS - Alliance Manchester Business School - University of Manchester [Manchester]

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Abstract: Purpose-The purpose of this paper is to review technostress related challenges arising out of workplace communication, for employees and organizations, and to provide suggestions for taking these challenges on. Design/methodology/approach-The paper presents an overview of current research and practice in the area of technostress related challenges workplace communication. Findings-Employees face technostress challenges relating to workplace communication in the form of technology overload, interruptions and work-home interferences. Organizations have to strike a balance between giving employees the technology they want and protecting them from these Practical implications-The paper gives practitioners an accessible overview of current research and practice in the area of technostress from workplace communication such as email. A number of practical interventions are reviewed and commented on, which could help employees tackle such challenges. Originality/value-Although this paper reviews state-of-the-art research, it is written in an accessible and practitioner-oriented style, which should be found valuable by readers with limited time but urgency to deal with technostress challenges arising out of workplace communication.

Keywords: workplace; Electronic communication; Information and Communication Technology (ICT); Workplace communication; Email; Stress; Technostress (search for similar items in EconPapers)
Date: 2018
Note: View the original document on HAL open archive server: https://hal.science/hal-01725240
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Published in Journal of Organizational Effectiveness: People and Performance, 2018, 5 (1), pp.98 - 106. ⟨10.1108/JOEPP-05-2017-0046⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01725240

DOI: 10.1108/JOEPP-05-2017-0046

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