Technological innovation, organizational change, and product-related services
Stephane Lhuillery () and
Syoum Michael Negassi ()
Additional contact information
Syoum Michael Negassi: UP1 UFR06 - Université Panthéon-Sorbonne - UFR Gestion & économie d'entreprise - UP1 - Université Panthéon-Sorbonne
Post-Print from HAL
The literature regarding the determinants of servitization emphasizes the role of organizational change and usually overlooks the role of technological change. Using an original sample of 1,129 German manufacturing firms, we reverse the hierarchy: product novelty is a main driver of product-related service (PRS) activities. It especially boosts consulting and training services. The structure of the PRS portfolio is dependent on product novelty. Organizational changes toward a more flexible company or the adoption of new advanced manufacturing processes are found, with few exceptions, hardly to influence the decision to offer a product-related service. Our results suggest however, that process innovation is positively linked to the breadth of service surrounding products, whereas organizational innovation is more prone to lead to a larger breadth of services surrounding customer offerings. Product, process, and organizational innovation are not found to be complementary drivers of product-related service offerings.
Keywords: technology; innovation; organization; servitization; product-related services (search for similar items in EconPapers)
Note: View the original document on HAL open archive server: https://hal.univ-lorraine.fr/hal-01743680
References: Add references at CitEc
Citations: Track citations by RSS feed
Published in M@n@gement, AIMS (Association internationale de management stratégique), 2016, 19, pp.277-304. ⟨10.3917/mana.194.0277⟩
There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.
Working Paper: Technological Innovation, Organizational Change and Product-Related Services (2015)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01743680
Access Statistics for this paper
More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().