Apport de l’expertise ergonomique aux formations basées sur des allo-confrontations

Valérie Saint-Dizier de Almeida (), Flora Ilardo, Isabelle Serre, Olivier Cachard and Guy Deloffre
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Valérie Saint-Dizier de Almeida: INTERPSY - Laboratoire de psychologie de l'interaction et des relations intersubjectives - UL - Université de Lorraine
Flora Ilardo: INTERPSY - Laboratoire de psychologie de l'interaction et des relations intersubjectives - UL - Université de Lorraine
Isabelle Serre: CHRU Montpellier - Centre Hospitalier Régional Universitaire [Montpellier]
Olivier Cachard: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Guy Deloffre: ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Abstract: To breed required knowledge for professional activities that materialize through speech interactions, one option is to use the technique of collective allo-confrontation that consists in animating a discussion regarding the previously recorded activity. The project is to study the input of ergonomic expertise when applied to this course type. The process was tested in a training to civil and commercial mediation context, conducted to lawyers and notaries. Of this study results that the ergonomic psychologist's expertise occupies its rightful place in this type of features; it shades light on all the activities angles to which the trainees do not have access on the first place, to bring to light dysfunctions/phenomena that hadn't been, until there, noticed, and above all it contributes to the bedrock of a useful reflexivity, if need be, to an optimization of work practices.

Keywords: Work study; Person-to-person communication; Social interaction; communication interpersonnelle; interaction sociale; étude du travail (search for similar items in EconPapers)
Date: 2017-09-20
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Published in ACTES - 52ème Congrès de la Société d’Ergonomie de Langue Française, Sep 2017, Toulouse, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01777843

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