Assessing ‘meta-services’: customer's perceived value and behaviour

Vikrant Janawade (), Daisy Bertrand (), Pierre-Yves Léo and Jean Philippe
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Vikrant Janawade: UNS - Université Nice Sophia Antipolis (1965 - 2019)
Daisy Bertrand: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Pierre-Yves Léo: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Jean Philippe: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2015-02-19
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Published in Service Industries Journal, 2015, 35 (5), pp.275 - 295. ⟨10.1080/02642069.2015.1002480⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01795449

DOI: 10.1080/02642069.2015.1002480

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