Construction et validation d’un modèle hybride de mesure de la qualité perçue des services publics (QSP)

Marcel Guenoun, Kiane Goudarzi () and Jean-Louis Chandon ()
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Marcel Guenoun: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Kiane Goudarzi: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2016
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Published in Revue internationale des sciences administratives, 2016, 82 (1), ⟨10.3917/risa.821.0223⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01795770

DOI: 10.3917/risa.821.0223

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