Demand heterogeneity, decomposability, and the coordination of service innovation in multi-unit organizations

Hétérogénéité de la demande, décomposabilité et coordination de l'innovation de service dans les organisations multi-unités

Sampsa Ruutur, Paul Windrum, Kirsi Hyytinen, Marja Toivonen and Hannamaija Tuovila
Additional contact information
Sampsa Ruutur: VTT - VTT Technical Research Centre of Finland
Paul Windrum: Nottingham University Business School [Nottingham]
Kirsi Hyytinen: VTT - VTT Technical Research Centre of Finland
Marja Toivonen: Aalto University
Hannamaija Tuovila: VTT - VTT Technical Research Centre of Finland

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Abstract: This article presents a computational model of organizational search that compares different strategies of organizing service innovation in a multi-unit organization: centralisation, decentralisation, and partition search conducted by the different business units on a specific part of the innovation. The performance is compared for varying degrees of problem decomposability and varying levels of demand heterogeneity between units. It illustrates the findings using a case study from the health care sector.

Keywords: Service innovation; health care; NK model; simulation; organizational search; Innovation de service; santé; modèle NK; recherche organisationnelle (search for similar items in EconPapers)
Date: 2018-04-14
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Published in European Review of Service Economics and Management, 2018, n° 5 (2018 – 1), pp.15-44. ⟨10.15122/isbn.978-2-406-08064-0.p.0015⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01801827

DOI: 10.15122/isbn.978-2-406-08064-0.p.0015

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