Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights)

Boris Bartikowski and Sylvie Llosa ()
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Sylvie Llosa: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2002-01-01
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Published in Etudes et Documents, série Recherche, 2002, pp.1-30

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