Un'analisi delle esperienze di servizio soddisfacenti attraverso la critical Incident Technique

Pierre Eiglier, Chiara Orsingher and Sylvie Llosa ()
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Sylvie Llosa: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2006-06-01
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Published in Mercati e competitività, 2006, 2 (2), pp.1000-1022

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