Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

Anne Marianne Seck () and Jean Philippe
Additional contact information
Anne Marianne Seck: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Jean Philippe: SBM offshore

Post-Print from HAL

Date: 2013-05
References: Add references at CitEc
Citations: View citations in EconPapers (16)

Published in Service Industries Journal, 2013, 33 (6), pp.565 - 579. ⟨10.1080/02642069.2011.622370⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01839568

DOI: 10.1080/02642069.2011.622370

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().