L’expérience client augmentée: entre humanité et robotisation ?

Régine Vanheems ()
Additional contact information
Régine Vanheems: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

Post-Print from HAL

Date: 2019
References: Add references at CitEc
Citations:

Published in Gilles N'Goala; Virginie Pez-Pérard; Isabelle Prim-Allaz. Stratégie clients augmentée : la relation client réinventée à l'ère du tout-numérique, ISTE Editions, pp.129-144, 2019, Collection innovation, entrepreneuriat et gestion, 978-1-78405-586-8

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01877990

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().