ROLES D'UN TABLEAU DE BORD DIT « DE PILOTAGE DE LA PERFORMANCE » DANS LE SECTEUR MEDICO-SOCIAL

Célia Lemaire () and Thierry Nobre ()
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Célia Lemaire: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg - EM Strasbourg - École de Management de Strasbourg = EM Strasbourg Business School, Performance et Management Public et Hospitalier - Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg - EM Strasbourg - École de Management de Strasbourg = EM Strasbourg Business School
Thierry Nobre: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg - EM Strasbourg - École de Management de Strasbourg = EM Strasbourg Business School

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Abstract: This communication discusses the roles that actors attribute to management systems, taking the particular case of the testing of an inter-organizational management control system in the social-medical sector: the dashboard ANAP called "performance management" for structures in this sector. From the analysis of data from interviews during participant observation, we find roles already identified in the literature, and are able to add the role of implementation of a ritual. Theory building refers to the distinction originally made between socio-cognitive and instrumental research perspectives.

Keywords: management systems roles; dashboard; ritual; rôles des outils; tableau de bord; rituel (search for similar items in EconPapers)
Date: 2014-05-27
Note: View the original document on HAL open archive server: https://hal.science/hal-01899569
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Published in Mesure, évaluation, notation – les comptabilités de la société du calcul, May 2014, lille, France. pp.cd-rom

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